Refund Policy
Billing, Cancellations, and Service Scope
1. Refund Eligibility
At Upward Jobs inc, our priority is providing high-quality career acceleration and job search support. Refund requests are evaluated on a case-by-case basis. Because our services involve immediate professional labor, proprietary AI system access, and intellectual property delivery, strict eligibility criteria apply.
General inquiries regarding refunds must be submitted in writing within 14 days of the initial purchase or service activation.
2. Plan-Specific Refund Terms
Specific refund terms may apply depending on the tier you select:
3. Success Fee Explanation
For specific Elite or custom placement plans, a portion of the payment may be structured as a "Success Fee." A Success Fee is only owed if you accept a job offer facilitated by our recruiter outreach program.
- Success fees are outlined in a separate, mutually signed addendum prior to service initiation.
- Upfront retainers associated with these plans are generally non-refundable, as they cover the immediate labor of our coaching and outreach teams.
4. Non-Refundable Items
The following items and services are strictly non-refundable under any circumstances:
- Completed resume writing and LinkedIn optimization services that have been delivered to you.
- Completed interview coaching and strategy sessions.
- Time-based platform access subscriptions where the billing cycle has already begun.
- Custom recruiter outreach campaigns that have already been launched on your behalf.
Important Disclaimer: Upward Jobs inc is an AI-powered platform designed to help increase visibility and support your job search. We do not guarantee job offers, specific salary increases, or 100% placement. Results can vary significantly based on your individual profile, overall market conditions, employer demand, and personal interview performance. Failure to secure a job offer does not constitute grounds for a refund.
5. How to Request a Refund Review
If you believe you meet the eligibility criteria for a refund or wish to dispute a charge, please contact our support team:
6. Review Timeline
Once your refund request is received, our billing team will review the case against your specific plan terms. You will receive a response within 3-5 business days. If a refund is approved, it will be processed back to your original method of payment. Please allow up to 10 business days for the funds to reflect in your account, depending on your financial institution.
7. Contact Information
If you have any questions or concerns about this Refund Policy, please reach out to us: